Refund policy
RETURN AND REFUND POLICY
30-Day Satisfaction Guarantee
We want you to feel confident trying VitalRise. If you are not satisfied with your first purchase of a VitalRise product, you may request a return within 30 days of delivery.
Eligibility
Our 30-day satisfaction guarantee applies to the first purchase of a product and is limited to one opened bottle per customer or household. Additional bottles must remain sealed, unused, and in their original packaging to qualify for a return.
To qualify, you must:
• Request the return within 30 days of delivery.
• Provide your order number and the email address used for the purchase.
• Return the opened bottle and any additional unopened products included in the return.
• Receive return instructions from VitalRise Labs before mailing anything back.
How to Start a Return
Email support@vitalriselabs.com with your order number and reason for the return. If your request is eligible, we will provide return instructions.
Please do not send products back without contacting us first. Returns sent without authorization may not be accepted.
Return Shipping
Customers are responsible for return-shipping costs. Original shipping charges are nonrefundable.
If your order arrived damaged, defective, or incorrect, contact us promptly. When the problem is confirmed, VitalRise Labs will provide the appropriate replacement, refund, or return instructions at no additional cost to you.
Refunds
After the returned product is received and inspected, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method.
Please allow up to 10 business days for us to process an approved refund. Your bank or card provider may require additional time to post the credit.
Nonreturnable Items
The following items are not eligible for return or refund:
• Opened products beyond the first eligible bottle.
• Products returned more than 30 days after delivery.
• Products purchased from another retailer or unauthorized seller.
• Digital recipe books, workout guides, downloads, or other digital gifts.
• Gift cards.
• Products damaged through misuse or improper storage.
Subscription Orders
This return policy applies separately to each product shipment. Canceling or changing a subscription does not automatically cancel an order that has already been processed. Subscription changes and cancellations must be completed according to the subscription cancellation terms.
Order Cancellations
Contact support@vitalriselabs.com as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or shipped.
Contact Us
For return or refund questions, contact support@vitalriselabs.com.